Terms of Service

Last updated: 2026-05-15 Effective date: 2026-05-15 Version: 1.0

Template — review with counsel before launch. Specific clauses (governing law, jurisdiction, mandatory consumer-law carve-outs) depend on the establishment country of doppa BV and have been left as deliberate placeholders.

These Terms of Service (“Terms”) govern your use of the doppa platform. By signing up for a doppa subscription you agree to be bound by these Terms.

1. Definitions

• “doppa”, “we”, “us” — doppa BV, registered in (jurisdiction TBD).
• “you”, “Operator” — the restaurant business that has signed up for a doppa subscription.
• “Services” — the doppa software platform, including the operator dashboard, guest QR-menu app, per-venue website, kitchen / staff apps, and supporting APIs.
• “Plan” — the subscription tier you have chosen (Starter, Pro, or Scale).
• “Take rate” — the per-transaction fee deducted from payments processed through the Services, as set out in Section 4.2.
• “Guest” — an end user who orders or books through the Services.

2. Subscription and trial

2.1 Plans

The available Plans are:

Annual prepayment receives a discount; the discounted Price is shown in the dashboard at checkout time.

Features available on each Plan are listed at doppa.com/pricing and gated within the product via the plan_features table.

2.2 Free trial

New Operators are entitled to a 14-day trial without a card on file, starting on tenant signup. During the trial all platform features are available except where doppa identifies fraud or abuse.

At the end of the trial, continued use requires an active subscription. If you have not subscribed by the trial end date, the tenant lifecycle moves to suspended and guests receive a friendly “this restaurant has paused service” page when scanning a QR (see TDD.md §4.2).

2.3 Renewal and cancellation

Subscriptions renew automatically at the end of each billing period. You can cancel at any time from the Stripe Customer Portal in your dashboard. Cancellation takes effect at the end of the current billing period — we do not pro-rate refunds for unused time.

3. Acceptable use

You agree not to use the Services to:

• process payments for illegal goods or services
• send unsolicited bulk communications (SMS or email) to Guests
• introduce malware, conduct denial-of-service attacks, or attempt to bypass our security
• reverse-engineer, decompile, or scrape the Services beyond what is permitted by mandatory law
• impersonate another business or operate a venue you are not authorised to represent

We may suspend access without notice on a reasonable belief that any of the above is taking place. You will be informed promptly of the reason and given an opportunity to remediate where the breach is curable.

4. Payments

4.1 Subscription fees

We invoice the subscription fee monthly (or annually) in advance through Stripe Billing. If a payment fails:

1. We will retry automatically over the following 14 days.
2. We will email the Operator at the start of the dunning window with a link to the Stripe-hosted invoice.
3. If payment is not recovered within 14 days, the tenant moves to suspended.
4. If the tenant remains unpaid for a further 7 days, the subscription is cancelled and the tenant moves to churned.

4.2 Take rate

For every payment processed through Stripe Connect on the Services, doppa retains the Take rate listed in Section 2.1 as an application fee. The remainder is paid out to your Stripe Connect account on Stripe’s standard payout schedule.

Take rate applies only to guest-side card / wallet payments processed through Stripe. Cash payments marked at the table do not generate a take rate.

4.3 Taxes

Subscription fees and take rates are exclusive of VAT. If you are established in the EU and supply a valid VAT ID, EU reverse-charge applies. Otherwise we add VAT at the rate applicable to your billing address.

You are solely responsible for any taxes on revenues generated through your venue.

5. Your data

The handling of personal data is governed by the Privacy Policy and the Data Processing Agreement, which form part of these Terms.

You confirm that you have a lawful basis to collect any personal data you upload to the Services, and that you have informed the relevant Guests about your use of doppa as a processor.

6. Intellectual property

The Services and their underlying software, branding, and documentation remain the property of doppa. We grant you a non-exclusive, non-transferable licence to use the Services during your subscription term, limited to the venues you have configured.

Content you upload (menu data, photos, descriptions) remains yours. You grant us a non-exclusive licence to host, display, and transmit it as strictly necessary to operate the Services on your behalf.

7. Service levels

We target 99.9% monthly availability for the API and operator dashboard. Planned maintenance windows are announced at least 48 hours in advance via the dashboard banner and email. We do not guarantee uptime during the free-trial period.

If monthly availability falls below 99.0% in a given calendar month, we will credit 10% of that month’s subscription fee on request. Service credits are the sole remedy for failure to meet the availability target.

8. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, consequential, or punitive damages.
• Our aggregate liability for any claim arising from the Services is capped at the subscription fees paid by you in the 12 months preceding the event giving rise to the claim.
• Neither limitation applies to liability for wilful misconduct, gross negligence, death or personal injury, or any liability that cannot be limited under mandatory law (including under Art 82 GDPR).

9. Termination

Either party may terminate for convenience by cancelling the subscription as set out in Section 2.3. Either party may terminate immediately for material breach if the breach is not cured within 30 days of written notice.

On termination we will:

1. retain your data for 30 days to allow a final export, then
2. delete or anonymise it, except where we are required to retain payment records for tax purposes (10 years).

10. Changes to these Terms

We may update these Terms from time to time. We will notify Operators of material changes by email at least 30 days in advance. Your continued use of the Services after the notice period constitutes acceptance of the updated Terms. If you do not accept the change you may cancel without penalty before the effective date.

11. Governing law and disputes

These Terms are governed by (governing-law jurisdiction TBD) law. Disputes are subject to the exclusive jurisdiction of the courts of (forum TBD), without prejudice to any mandatory consumer-protection rights you may have in your country of residence.

12. Miscellaneous

• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to a successor in interest in connection with a merger, acquisition, or sale of substantially all our assets.
• Severability. If any clause is held unenforceable, the remainder remains in effect.
• Notices. We will contact you via the email address on file. You may contact us at support@doppa.app.

13. Contact

• Sales / billing: sales@doppa.app
• Support: support@doppa.app
• Legal: legal@doppa.app